Grievance Redressal Mechanism

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Grievance Redressal Mechanism

STCNET.IN ( Sunderi Trading Corporation LLP)  is committed to providing a seamless shopping experience and ensuring customer satisfaction. To address any concerns, complaints, or grievances related to our products or services, we have established a robust grievance redressal mechanism, fully compliant with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020.

  1. Filing a Grievance

Customers can lodge a grievance regarding any issue, including but not limited to:

  • Product quality or defects
  • Delayed delivery
  • Return, refund, or cancellation disputes
  • Unethical or unfair trade practices
  • Misrepresentation of products or services

Modes to File a Grievance:

  • Email: Write to us at grievance@stcnet.in
  • Online Form: Fill out the grievance form available under the “Contact Us” section of our website.
  • Postal Address: Contact Us.
  • Helpline: Call us at [Customer Care Number], available from [working hours, e.g., 9:00 AM to 6:00 PM, Monday to Saturday].
  1. Details Required

While submitting a grievance, please include:

  1. Full Name
  2. Contact Information (Phone number and email address)
  3. Order ID or Transaction ID
  4. Details of the grievance (including supporting documents, screenshots, or images, if applicable)
  5. Preferred resolution (replacement, refund, etc.)
  1. Grievance Officer

In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a dedicated Grievance Officer. The Grievance Officer is responsible for:

  • Acknowledging and resolving complaints in a timely manner
  • Ensuring adherence to consumer protection laws
  • Reporting recurring issues to the management for resolution

Contact Details:
Grievance Officer: G. BAINIWAL
Email: admin@stcnet.in
Phone: 9310432218

  1. Grievance Resolution Timeline
  • Acknowledgment: Complaints will be acknowledged within 48 hours of receipt.
  • Resolution Timeframe: We aim to resolve grievances within 15 working days from the date of acknowledgment. Complex cases may take longer, but we will inform you about the revised timeline.
  1. Escalation Procedure

If you are not satisfied with the resolution provided by the Grievance Officer, you may escalate your complaint to the next level:

  1. Senior Management: Write to admin@stcnet.in
  2. Consumer Forum: If a satisfactory resolution is not achieved, you may approach the District Consumer Disputes Redressal Commission or file a complaint on the National Consumer Helpline (NCH) at https://consumerhelpline.gov.in.
  1. Data Privacy

All information provided during grievance submission is handled per our Privacy Policy and relevant data protection laws. Your personal data will be used solely for resolving the grievance and improving our services.

  1. Monitoring and Feedback

To improve our grievance redressal process, we periodically review customer feedback and implement necessary changes.

We value your trust and are committed to ensuring a fair and transparent resolution of your concerns. For any questions or further assistance, please do not hesitate to contact us.