Return, Refund & Cancellation Policy

Return, Refund, and Cancellation Policy

Welcome to STCNET.IN

At STCNET.IN , customer satisfaction is our priority. We strive to ensure that every product you purchase meets your expectations. This Return, Refund, and Cancellation Policy outlines the terms and conditions for returns, refunds, and order cancellations. By shopping with us, you agree to the following terms:

1. Return Policy

Eligibility for Returns:

• Products are eligible for return if:
  • They are defective, damaged, or incorrect.
  • They are unused, unworn, and in their original condition with all tags and packaging intact.
  • The return request is to be raised within 7 days of delivery.

Non-Returnable Items:

• Certain items are not eligible for returns, including but not limited to:
  • Perishable goods such as groceries.
  • Items sold under special clearance or final sale offers.
  • Customized or personalized products.
  • Undergarments and intimate wear.

Return Process:

1. Submit a request online or by contacting our customer care team or through your account on our website.
2. Provide proof of purchase and images of the product to support your claim.
3. Upon approval, our team will arrange for the item to be picked up or guide you on how to ship it back.

Inspection and Approval:

• Once we receive the returned product, it will be inspected for eligibility.
• If the product passes inspection, the refund or exchange process will be initiated.

2. Refund Policy

Refund Eligibility:

• Refunds are processed only for returned items that meet our return policy requirements.
• Refunds for defective or damaged products will include any shipping charges paid by you.

Refund Methods:

• Refunds will be credited to the original payment method used during purchase or as store credit, based on your preference.

Refund Timelines:

• Refunds will be processed within 7-10 business days after the returned product passes inspection.

Deductions:

• In cases where the return is not due to a defect or error on our part, shipping charges may be deducted from the refund amount.

3. Cancellation Policy

Order Cancellations by Customers:

• You can cancel your order:
  • Before it is shipped for a full refund.
  • After shipment, cancellation is not possible; however, you may initiate a return once the product is delivered.

Order Cancellations by STCNET.IN:

• We reserve the right to cancel orders due to:
  • Product unavailability.
  • Errors in pricing or product information.
  • Suspicious or fraudulent transactions.
• In such cases, a full refund will be issued.

4. Grievance Redressal

Grievance Officer:

• In compliance with the Consumer Protection (E-Commerce) Rules, 2020, we have appointed a Grievance Officer to address your concerns.
• You can contact our Grievance Officer at:
  • Name: G. BAINIWAL
  • Email: admin@stcnet.in
  • Phone: 9310432218

Escalation Process:

• If your issue is not resolved satisfactorily, you may escalate the matter to the relevant consumer protection authority in India.

5. Legal Compliance

This policy is drafted in accordance with:

• The Consumer Protection Act, 2019.
• The Consumer Protection (E-Commerce) Rules, 2020.
• Other applicable laws governing e-commerce in India.

6. Updates to This Policy

We reserve the right to modify this policy at any time to comply with legal requirements or to improve customer satisfaction. Changes will be updated on this page, and it is your responsibility to review the policy periodically.

If you have any questions or require assistance, feel free to contact our customer care team at care@stcnet.in . Thank you for choosing STCNET.IN