Shipping and Delivery Policy

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Shipping and Delivery Policy

Effective Date: 5th December,2024.

Welcome to STCNET.IN This Shipping and Delivery Policy outlines the terms and conditions governing the shipping, handling, and delivery of products purchased from our e-commerce platform in compliance with all applicable laws, including the Consumer Protection Act, 2019, Consumer Protection (E-Commerce) Rules, 2020, and relevant logistics and transportation laws in India.

  1. Scope of the Policy

This policy applies to all orders placed on our website for products across the following categories:

  • Consumer Electronics
  • FMCG
  • Grocery
  • Branded Clothing & Footwear
  • Handicrafts
  • Electrical Appliances
  • Computers & Peripherals
  • Textiles
  • Handlooms
  • Khadi
  • Novelty Items
  1. Shipping Charges
  1. Shipping and handling charges may vary based on:
    • The product category
    • Delivery location
    • Order value
    • Special promotions or offers
  2. We reserve the right to waive shipping charges at our discretion as part of promotional campaigns or customer service policies.
  3. Taxes (such as GST) applicable on shipping charges will be clearly mentioned during the checkout process and included in the final order summary.
  1. Delivery Timelines
  1. Estimated delivery timelines will be provided at the time of checkout and may vary depending on:
    • Product availability
    • Shipping destination
    • Logistics partner services
  2. Standard delivery timelines are as follows:
    • Metropolitan cities: 3-5 business days
    • Tier 2 & Tier 3 cities: 5-7 business days
    • Remote and rural areas: 7-10 business days
  3. Delays may occur due to unforeseen circumstances such as natural disasters, strikes, or restrictions imposed by local authorities. Customers will be notified of such delays via email, SMS, or phone calls.
  1. Delivery Process
  1. Orders will be processed and dispatched within 1-2 business days of successful payment confirmation.
  2. Products will be delivered to the shipping address provided by the customer during checkout. Address changes after order placement may not be accommodated.
  3. A signature may be required upon delivery. If the customer is unavailable, our delivery partner will make a second attempt or provide instructions for re-delivery.
  1. Tracking Information
  1. Customers will receive tracking details via email and/or SMS once the order is dispatched.
  2. Real-time tracking links will be provided for monitoring the shipment’s progress.
  3. For any issues or discrepancies in tracking, customers can contact our support team at [Insert Contact Details].
  1. Restricted Delivery Zones
  1. Some products may not be deliverable to certain areas due to logistical or legal restrictions. Customers will be informed of such restrictions at the time of placing the order.
  2. Orders containing restricted items will be canceled, and a full refund will be initiated.
  1. International Shipping

At this time, we only deliver within India. International shipping is not supported.

  1. Packaging and Handling
  1. All products will be securely packaged to ensure they arrive in pristine condition.
  2. For fragile or high-value items, additional packaging measures may be taken at no extra cost to the customer.
  1. Failed Deliveries
  1. Failed deliveries due to incorrect address details provided by the customer will not be eligible for refund of shipping charges.
  2. Customers may need to bear additional shipping costs for re-delivery in such cases.
  1. Taxes and Duties
  1. All prices listed on the website are inclusive of applicable taxes, such as GST.
  2. Additional duties or surcharges (if any) will be mentioned during the checkout process and included in the final order summary.
  1. Grievance Redressal

For any grievances related to shipping and delivery, customers can contact our Grievance Officer at:

  • Name: G. BAINIWAL
  • Email: admin@stcnet.in
  • Phone: 9310432218

Grievances will be acknowledged within 48 hours and resolved within 30 days, as per the Consumer Protection Act, 2019.

Note: This policy is subject to change without prior notice. Customers are encouraged to review this policy regularly to stay updated on any changes.

Thank you for choosing STCNET.IN

We are committed to delivering your orders with care and precision.